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Try petroleum jelly - which is usually hypoallergenic - after washing her skin as a lubricant. Try an at home allergy test by putting a small drop or 2 of a suspected allergen on her back, cover with a bandaid for 3 days. Areas that are reddened and bumpy are probably allergy or sensitivity triggers. You can try the same as well.
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She needs to see her primary because there are prescription medications to alleviate this obsessive behavior.
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