We have 10 hours of free home health care, but yesterday the girl started causing problems. She had been gone for a few weeks while the program was renewing, this was her first day back. Mom was having a worse day than normal so she called her company and they called the agency that gives us the free hours and almost lost our 10 free hours. The hospice nurse had to call and fix it. No mom doesn't need 2 people all of the time, she was just having a bad day. The hospice nurse had just been out the day before and knew how she was doing. Everyone else moves her just fine by themselves. She only weighs around 88 pounds.
We used to have to get up somewhere between 3 to 6 am to take her to the bathroom. Mom is now at the stage where she sleeps longer, and no longer gets up to go to the bathroom. She doesn't move from the time someone puts her to bed until they get her up in the morning. The girl got nasty with my sister in law because when she got her up she had a wet diaper. That should be pretty standard for an end stage dementia plus cancer patient to not make it to the bathroom all of the time.
We have enough stuff to deal with. Nobody feels like dealing with a rude snotty aide.
I would have told this aide, part of your job is changing diapers. Ask for another aide.
OR..(playing the devils advocate here)
We all have bad days, you say it was this persons first day back after a few weeks away. Maybe give her a break and see what happens in the next day or two. THEN if the problem persists ask for a replacement.
Quite honestly, I would say not to look a gift horse in the mouth. Because care is so expensive. I can't know if this is the tip of the iceberg and you have constant problems with them, but if this is the only thing to crop up I think I'd let it go, myself.
Only you can decide.
I know the government will be only too happy if you say "I don't want your free help!" Know what I mean? Or rather, and in truth, they won't care one way or another. Just don't shoot your own foot until you really think it out and know you just aren't acting on the spur of the moment.
Best out to you, C.