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Who are you caring for?
Which best describes their mobility?
How well are they maintaining their hygiene?
How are they managing their medications?
Does their living environment pose any safety concerns?
Fall risks, spoiled food, or other threats to wellbeing
Are they experiencing any memory loss?
Which best describes your loved one's social life?
Acknowledgment of Disclosures and Authorization
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington. Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services. APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid. We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour. APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment. You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints. Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights. APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.I agree that: A.I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information"). B.APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink. C.APFM may send all communications to me electronically via e-mail or by access to an APFM web site. D.If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records. E.This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year. F.You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
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Mostly Independent
Your loved one may not require home care or assisted living services at this time. However, continue to monitor their condition for changes and consider occasional in-home care services for help as needed.
Remember, this assessment is not a substitute for professional advice.
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As your profile is vague, I do not know if your LO is in a nursing home. If so, you report the supposed neglect to the Ombudsman. If the elder is being cared for through an agency, you report it to their supervisor. The supervisor's name should be on the contract, assuming you filed one.
If you have proof positive, the first response should be to tell that person's supervisor immediately AND follow it up in writing a letter of "deep concern" addressed to the immediate supervision or the agency or facility for which the caregiver works and send it by certified mail. These agencies/facilities run on reports and paperwork. You can bet your booties that they are writing a report on any action your LO does for which they might add a fee, recommend further medication, etc. That should produce action - a call or visit with the supervisor/facility. Write a memo of that as well along the lines of thanking them for meeting about (whatever/whoever) and your understanding of what action they indicated would be taken - and provide them with a copy of the memo. If the problem is not resolved, follow up with a second complaint and follow up. It won't take long before two things happen: (1) they resolve the problem; or they realize that you're building a case with paperwork. I agree with 'Isthisreallyreal' above - most of the power is on the caregiver side and there are realities with aging - but I've found that the agencies/facilities respond better when they realize that we are keeping records as well. That doesn't mean that you are building a legal case or acting on the advice of an attorney - but the caregiver or facility doesn't know that and legal action is about the only thing they fear. Writing it all up a year later doesn't work - you have to keep what they call "contemporaneous" records - things that happen, how you responded and what was agreed at the time of each incident. Yelling, threatening, whining or even asking nicely has no effect - but paperwork does. And so do online comments. There are often questions on my neighborhoods On line Network asking for recommendations for care facilities and that's a good place to share accurate information.
Do not expect much, there is no teeth in the laws that protect the vulnerable people in this world. You can complain and file reports however unless they over bill Medicare or Medicaid you get the ole stroke job of personalities and he said she said. Pictures of bruises are explained away, you are dealing with dementia after all and you know how they are. If I sound cynical it's because I am, the so called care givers have more protection then the vulnerable people they are paid to protect. Record one threatening your loved one, then record you threatening them, you go to jail, they get a free pass, maybe a warning.
If you have better luck, please come back and let us know how you did it.
My first response would address this part of your question: "if you suspect..." What proof do you have? That would be the first step before any accusations are leveled.
I'm not dismissing the seriousness, but you really do need to substantiate this serious claim. Do you have photos? Is there any dementia involved with the people for whom care is being provided? Is this in a home or facility? How many people are being abused/neglected? What specifically are the sources of neglect, and have you documented them? Did you specifically witness the abuse?
And, what is your role in the situation? Are you a family member? Observer? Friend?
We had a caregiver who was stealing from my parents, neglecting them and overdosing them on pain medicine. I reported it to 25 agencies and to the police in Delaware and no one responded until after she (and my sister) had killed them. One agency called me AFTER they were dead. She claims that because I didn't say that my parents were being physical beaten when I called and filed a complaint, it was not a priority. APS and all the other agencies in Delaware are a joke. Now my parents are dead. I went as far up as the U.S.Marshal and the A.G. and no one did anything.
If the care provider is a facility, report to the Ombudsman, required by law to be posted at the facility.
If the care provider is an employee at an agency, or employed by the facility, make your first report to the person in charge, Director of Nursing, Facility's management, then to an outside enforcement agency, the NH Ombudsman.
If the care provider i s a private party, independent contractor, call APS.
Florida State Ombudsmen Michael Miliken State LTC Ombudsman Department of Elder Affairs Florida State LTC Ombudsman Council 4040 Esplanade Way Tallahassee, FL 32399 Tel: (888)831-0404 Fax: (850)414-2377
If the care provider is a facility, report to the Ombudsman, required by law to be posted at the facility.
If the care provider is an employee at an agency, or employed by the facility, make your first report to the person in charge, Director of Nursing, Facility's management, then to an outside enforcement agency, the NH Ombudsman.
If the care provider i s a private party, independent contractor, call APS.
By proceeding, I agree that I understand the following disclosures:
I. How We Work in Washington.
Based on your preferences, we provide you with information about one or more of our contracted senior living providers ("Participating Communities") and provide your Senior Living Care Information to Participating Communities. The Participating Communities may contact you directly regarding their services.
APFM does not endorse or recommend any provider. It is your sole responsibility to select the appropriate care for yourself or your loved one. We work with both you and the Participating Communities in your search. We do not permit our Advisors to have an ownership interest in Participating Communities.
II. How We Are Paid.
We do not charge you any fee – we are paid by the Participating Communities. Some Participating Communities pay us a percentage of the first month's standard rate for the rent and care services you select. We invoice these fees after the senior moves in.
III. When We Tour.
APFM tours certain Participating Communities in Washington (typically more in metropolitan areas than in rural areas.) During the 12 month period prior to December 31, 2017, we toured 86.2% of Participating Communities with capacity for 20 or more residents.
IV. No Obligation or Commitment.
You have no obligation to use or to continue to use our services. Because you pay no fee to us, you will never need to ask for a refund.
V. Complaints.
Please contact our Family Feedback Line at (866) 584-7340 or ConsumerFeedback@aplaceformom.com to report any complaint. Consumers have many avenues to address a dispute with any referral service company, including the right to file a complaint with the Attorney General's office at: Consumer Protection Division, 800 5th Avenue, Ste. 2000, Seattle, 98104 or 800-551-4636.
VI. No Waiver of Your Rights.
APFM does not (and may not) require or even ask consumers seeking senior housing or care services in Washington State to sign waivers of liability for losses of personal property or injury or to sign waivers of any rights established under law.
I agree that:
A.
I authorize A Place For Mom ("APFM") to collect certain personal and contact detail information, as well as relevant health care information about me or from me about the senior family member or relative I am assisting ("Senior Living Care Information").
B.
APFM may provide information to me electronically. My electronic signature on agreements and documents has the same effect as if I signed them in ink.
C.
APFM may send all communications to me electronically via e-mail or by access to an APFM web site.
D.
If I want a paper copy, I can print a copy of the Disclosures or download the Disclosures for my records.
E.
This E-Sign Acknowledgement and Authorization applies to these Disclosures and all future Disclosures related to APFM's services, unless I revoke my authorization. You may revoke this authorization in writing at any time (except where we have already disclosed information before receiving your revocation.) This authorization will expire after one year.
F.
You consent to APFM's reaching out to you using a phone system than can auto-dial numbers (we miss rotary phones, too!), but this consent is not required to use our service.
If you have better luck, please come back and let us know how you did it.
I'm not dismissing the seriousness, but you really do need to substantiate this serious claim. Do you have photos? Is there any dementia involved with the people for whom care is being provided? Is this in a home or facility? How many people are being abused/neglected? What specifically are the sources of neglect, and have you documented them? Did you specifically witness the abuse?
And, what is your role in the situation? Are you a family member? Observer? Friend?
If the care provider is an employee at an agency, or employed by the facility, make your first report to the person in charge, Director of Nursing, Facility's management, then to an outside enforcement agency, the NH Ombudsman.
If the care provider i s a private party, independent contractor, call APS.
Florida State Ombudsmen
Michael Miliken
State LTC Ombudsman
Department of Elder Affairs
Florida State LTC Ombudsman Council
4040 Esplanade Way
Tallahassee, FL 32399
Tel: (888)831-0404
Fax: (850)414-2377
Ombudsman Homepage
http://ombudsman.myflorida.com/Contact.php
If the care provider is an employee at an agency, or employed by the facility, make your first report to the person in charge, Director of Nursing, Facility's management, then to an outside enforcement agency, the NH Ombudsman.
If the care provider i s a private party, independent contractor, call APS.
If yes, I would go to their supervisor.
APS (Adult Protective Services) would be able to come out and do an assessment for any claim.
If the patient is in danger, I would call the police.
Don't forget to inform next of kin (family members, if you know them.)